Software-as-a-Service
Written by Prasad Addagatla
In the article “Servicing Software-as-a-Service” author, J. David Lashar, throws light on how software-as-a-service (SaaS) helps organizations set out customer relationship management(CRM) applications without much involvement from their technical staff. It doesn’t mean that SaaS can eliminate the need of technical staff, it is with their collaboration that SaaS and CRM can be effectively integrated.
The author identifies the risks involved with SaaS CRM applications. It is noted that small scale organizations can easily implement SaaS CRM applications. But in the case of large scale organizations the technical aspects like data migration and integration make Saas CRM implementation difficult. Interface design, data mappings and data migration are the important aspects that need to be taken care of as they affect the functionality of SaaS implemented CRM application.
Finally he concludes the article by identifying the technical constraints and suggestions to make SaaS CRM a success at the organization. SaaS CRM core value lies in “no infrastructure, rapid deployment, regular upgrades and on-demand scalability”. As SaaS minimizes the role played by technical staff in its applications, it affects the performance and reliability. This can be best identified at the database layer as technical staff are not given the rights to control SaaS CRM applications for optimal performance.
Work Cited:
Lashar, J. D. (2009, August). Servicing Software-as-a-software. CRM magazine, 13(8), 18-19.
Retrieved September 7, 2009, from Business Source Premier database.
Good Site on Cloud Computing and SaaS – We are periodically looking for good blog information
related to SaaS. Will be back to review more information on your blog.
Keep up the good work!
Thanks