Knowledge Management and its importance in business organizations

Capozzi talks about knowledge management and its crucial importance in business organizations. He cites various sources to support his argument that the knowledge management is the most important factor which contributes to corporate profitability. Despite this, various organizations are still facing difficulty to architect knowledge management. The article focuses on building up a strong knowledge management infrastructure.

The author also talks about how knowledge sharing is inefficient in organizations and about how to improve knowledge management infrastructure. The vital functions for a well-organized knowledge management infrastructure are quoted as editorial staff, researchers, brokers, librarians and knowledge managers. The fact that many employees don’t have a clear understanding of the value of knowledge management is also pointed out. According to the author this can be improved by providing a good infrastructure which will lead to perceived value among employees.

Finally, Capozzi, the author talks about various questions that must be answered before creating a knowledge management infrastructure such as what knowledge is available to the public and what must be created to make it better. He also discusses about various drawbacks of present knowledge management systems like giving more attention to the website or portal and neglecting the interaction among people in the organizations.

References:

Knowledge Management Architectures Beyond Technology by Marla M. Capozzi
First Monday, volume 12, number 6 (June 2007),
http://firstmonday.org/issues/issue12_6/capozzi/index.html